Frequently Asked Questions
For additional information call us at 800-672-7101
FREE U.S. SHIPPING
on Orders over $75
30 - DAY
You can use our secure online shopping cart to place an online order at any time. For bulk orders please call our sales team at 1-800-672-7101. Our Customer Service team is also available to assist you if you have any questions regarding our products.
Unfortunately, once an order has been placed it usually cannot be cancelled. Please call at 1-800-672-7101 or email us at firstname.lastname@example.org immediately and we will strive to adjust your order accordingly.
We accept all major credit cards and payment methods:
a. Visa, MasterCard, American Express and Discover
c. Google Pay
d. Apple Pay
e. Check and Money Orders
f. Bank wire transfers
Please contact customer service if you want to pay via check, money order or bank wire transfer.
If an item is listed as out of stock you can email or call our customer service team to see when the item will be back in stock. They can also provide suggestions regarding other products which could be appropriate for you at that time.
Orders placed prior to 12:00 PM PST Monday through Friday, will ship the same day. Order placed after 12PM will ship the following business day. An email will be sent once your tracking information has been generated for your order. When the shipping carrier has scanned the package into their system the tracking status will show an origin scan and the date it was processed.
You will receive an email order confirmation after you place your order. This will list the products you ordered, amount paid and shipping information. A second e-mail is sent when your order is shipped. There are times when your order may have been processed, but you do not receive any e-mail confirmation due to incorrect e-mail address entry or service provider trouble. In this case, please e-mail us at email@example.com, or call our Customer Service at 1-800-672-7101 and one of our representatives will check on the order for you.
OMAX offers a 30day return policy from the purchase date of your order. If the item does not meet your needs or satisfaction, please contact us within 30 days for an RMA (Return of Merchandise Authorization) number. Returns must be new, unused and repackaged in the original shipping materials in order to receive a full refund.
In order to qualify for a refund, please ensure that your return fits the following conditions:
a. 30-day Limit
If you are dissatisfied with your purchase for any reason, you may return it to OMAX within 30 days of the purchase date, subject to conditions & exclusions noted below.
b. Return must be a in new condition
All returned items must be in new, resaleable condition. Returned items should not show any evidence of use or wear, dirt, or blemishes of any kind. Items must be returned in their original packaging and should include all supplied materials: instructions, warranty cards, original accessories, hardware, and any software provided.
c. Restocking Fee
We may levy restocking fees for items showing any signs of use or damage. Using other packing other than the original packing will result in a 20% restocking fee deducted from your refund amount. Bulk returns of orders that include 5 or more items may incur a 20% restocking fee when returning for a refund - these will be evaluated on a case-by-case basis.
Please contact us immediately if anything is missing from your order. Before reporting a missing item, please thoroughly check all of the packaging materials. Similarly, call us immediately if your order is not complete. We will review handle your complaint and ship out any missing products on a timely basis once we have researched your claim.
If any product you receive is defective please contact our Customer Service Department immediately to arrange for a replacement. In certain cases, we may ask you to send us photos to document the damage to the item. We will provide you with instructions as to what to do with the defective item.
Contact Omax via email (firstname.lastname@example.org) for a return authorization number (RMA#) and submit an RMA Request Form online. Items returned without an RMA# will be returned to the sender at your expense. Please do not send any return product to us without prior approval and an RMA#.
Yes. Unless your item is defective, customers are responsible for all return shipping costs. We recommend you ship via insured ground service with a tracking number.
We process returns within 5 - 7 business days after we receive the returned item. Refunds will be issued in the form of the original payment. Credits will appear on your account approximately 48 hours after we process your return.
Yes - For orders with a cart value over $75 we offer free ground shipping to any of the lower 48 states. (Excludes Alaska, Hawaii, Puerto Rico, P.O. Boxes & APO)
We do ship internationally. Please note that all customs and brokerage fees levied on products imported into the country of destination are the responsibility of the recipient. Such fees/duties are NOT included in our pricing.
Unfortunately, once your order is placed, we are unable to change the shipping address. If an address change is needed, please cancel your order and place a new order with the corrected address.
Prompt shipping is part of our commitment to providing great customer service. In stock orders received by 5 pm ET / 2 pm PST) will usually ship on the same day. Orders received after 2 pm PST usually will ship the next business day. Orders place on weekends or holidays will usually ship the next business day.
Yes. Our website offers numerous expedited shipping options. An additional fee is charged for these services.
You will receive an automatic e-mail notification when your order ships (please check your junk/spam folder before inquiring about this as automated emails often end up there).
You will receive an automatic email notifying you of your order shipment (be sure to check your spam/junk folder if you don't see this). Your tracking number will also be included in this email. Note that tracking information on the USPS/FedEx websites can take up to 24 hours to be updated and visible, so please be patient if you don't see the tracking information right away.
We work hard to keep our prices low and we are committed to offering you the best prices available anywhere. If you find our products for sale elsewhere at a lower price please contact us and if you provide us with appropriate documentation we will do our best to match the price.
Please contact our sales team at email@example.com or 1-800-672-7101 for information regarding any programs available for educational discounts.
In this age of online shopping, prices can often fluctuate depending on a variety of factors. We cannot offer extended price protection because of this. However, if within 14 days of your order you find the product you purchased for sale at a lower price on our website or elsewhere through an authorized dealer please contact us and we will be happy to issue a refund for the difference. This price guarantee is good ONLY for purchases from our website and not for products purchased through Amazon, eBay, Walmart or other third party marketplaces or authorized dealers. Similarly, we periodically run sales on our site – discounts offered during these sales are only good during the authorized sale period and therefore we will be unable to retroactively provide a discount on your order
To redeem a promo code, go to the checkout page, and scroll down to where it says Apply Promo Codes. Wait for the shopping cart to reload, and you will see the discount applied and reflected on your total.
Please read our promotion banners carefully as certain product categories are not included in every promotion. Products already discounted – such as clearance products, open-box products and products whose prices have already been reduced and certain product bundles are excluded from receiving additional promotional discounts.
You will receive an automatic e-mail notification when your order ships (please check your junk/spam folder before inquiring about this as automated emails often end up there)
OMAX products are warranteed against manufacturer’s defects in material and workmanship from the original date of purchase, for the following years:
• Five Year Warranty for Microscopes: All of our microscopes come with a five (5) year factory warranty against manufacturing defects, covering labor and parts.
• One Year Warranty for Accessories: All of our microscope accessories (cameras, illuminators, illumination, and etc.) come with a one (1) year warranty, except when specified in the description.
Warranty does not apply for consumable accessories and parts such as bulbs, batteries, fuses, cords, slides, optical components or any add-on accessories such as mechanical specimen holders that are not built into the microscope stage as an integral part of the original manufacture, etc. Warranty does not cover microscopes, lenses, cameras or other accessories that have become inoperable due to dirt or damage due to misuse or lack of maintenance.
Note: Buyers are responsible for return shipping and handling cost for warranty services. Our warranty covers parts and labor only.
Yes - We provide warranty repairs for products within the warranty period (see warranty terms and conditions) Warranty is only offered for products purchased directly from omaxmicroscope.com. If you damage your product or it is outside of the warranty period please contact us and we will discuss repair options with you.
Please contact out customer service department at firstname.lastname@example.org or 1-800-672-7101
For additional information call us at 800-672-7101
on Orders over $75