Orders and Returns

OMAX offers a 30day return policy from the purchase date of your order. If the item does not meet your needs or satisfaction, please contact us within 30 days for an RMA (Return of Merchandise Authorization) number. Returns must be new, unused and repackaged in the original shipping materials in order to receive a full refund. 

In order to qualify for a refund, please ensure that your return fits the following conditions: 

a. 30-day Limit 
If you are dissatisfied with your purchase for any reason, you may return it to OMAX within 30 days of the purchase date, subject to conditions & exclusions noted below. 

b. Return must be a in new condition 
All returned items must be in new, resaleable condition. Returned items should not show any evidence of use or wear, dirt, or blemishes of any kind. Items must be returned in their original packaging and should include all supplied materials: instructions, warranty cards, original accessories, hardware, and any software provided. 

c. Restocking Fee 
We may levy restocking fees for items showing any signs of use or damage. Using other packing other than the original packing will result in a 20% restocking fee deducted from your refund amount. Bulk returns of orders that include 5 or more items may incur a 20% restocking fee when returning for a refund - these will be evaluated on a case-by-case basis.